Globe apologizes for erroneous reply to Monsod

We write to amend our letter titled “Globe responds to Monsod” published online on Feb. 3, 2013, and Feb. 4, 2013, in the print version.

After conducting further investigation, we confirm that Tami Monsod had no outstanding balances leading to her suspension of account in 2012, and that the multiple transactions referred to in her complaint resulted from Globe’s own agents’ directives. Tami Monsod received her iPhone after Solita Monsod’s column titled “A (common?) horror story,” was published online on Dec. 28, 2012, and

Dec. 29, 2012, in the print version, and both mother and daughter continue to be loyal Globe subscribers.

We regret the misunderstanding caused by our February 2013 letter and take this opportunity to underscore our commitment to customer satisfaction as we continue to develop our customer service capabilities.

—MA. YOLANDA CRISANTO,

SVP, Corporate Communications,

Globe Telecom Inc.