This is in connection with the letter titled “Bus firm’s ill-mannered ticket agent,” which was published in the Inquirer on Nov. 11, 2013, about the alleged unprofessionalism of one of the ticket agents of GV Florida Transport Inc., whose acts may have greatly caused undue inconvenience and pain on the part of the writer, Regina Reyna Tamayo.
In reaction to that letter, we wrote the transport company’s vice president, Virgilio Florida, reminding him that under the terms and conditions of the Certificate of Public Convenience, a PUV operator shall give his/her customers or users, all information and assistance pertaining to his services in order that they may secure proper, efficient and economical service. We have thus required Florida to explain to this agency why that incident occurred and the action that he may have taken, thereon, and furnish the complainant, through her e-mail address, and the Inquirer a copy of his explanation.
—WINSTON M. GINEZ, CPA,
chair, Land Transportation Franchising and Regulatory Board, East Avenue, Quezon City