A service breakdown

On Feb. 7, 2013, around 1 to 4:30 in the afternoon, the Department of the Interior and Local Government-National Capital Region experienced a breakdown in our telco service. The problem reoccurred on Feb. 8, from 9 until 10:40 in the morning.

This is not the first time Globe Telecom Inc. failed to deliver the service it is obliged to provide its consumers. Since November 2012, we have experienced three service breakdowns.

As a government agency, we are expected to deliver efficient and reliable service to our public. Communication is vital to our work and interruptions of this kind in our communication system keep us from doing our work effectively.

With this letter, I hope to call the attention of Globe Telecom and help it improve its service. If Globe Telecom can be reckless with its business with the government, how much more with an ordinary citizen who does not command as much authority?

Our department believes that communication is a serious business and we trust that the Inquirer shares the same conviction for we are not just serving the people; we are banking on their trust.

—RENATO L. BRION, Ceso 3,
regional director,
Department of the Interior and Local Government
National Capital Region
Norbertina Bldg., 2 East Ave. cor Edsa
Barangay Pinyahan, Quezon City