This is with regard to a letter published on Oct. 2 from Antonio P. Pekas of Baguio City.
With the intention of looking into the matter he raised, we immediately tried to locate his service subscription details in our database. Unfortunately, there was no Smart WiMax account listed under this name. We surmised that the account he was referring to was in someone else’s name.
Nonetheless, our team in Baguio was able to locate Pekas and, as of this writing, we have already spoken with him. Also, his concern has already been resolved.
—JOSE F. L. ROSETE,
external relations manager,
Smart Public Affairs
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