For so long I have experienced insufferable waiting in government offices whose officers are “in a meeting right now (and) cannot be disturbed” when I seek to talk to them.
In such instances, the exchange between me and the bureaucrat usually runs like this:
“Can you refer me to someone who may at least be able to answer simple questions?”
“Sorry, ma’am everyone is busy right now.”
In exasperation, I would lie. “I am a balikbayan, you see, and would go back to the States tomorrow. It’d be nice if I could tell our kababayan there that my needs were served without having to go through a cordon sanitaire.”
Telling a lie, sometimes, produces a better effect than telling the truth. I apologize for my act—I’m not proud of myself.
Such scenario in government offices is common, though in various manifestations. But I am happy to say that by being diplomatic, and using a small dose of “pakiusap,” I win them over.
It is not an advice to everyone dealing with government employees (they who call themselves public servants). Just the same, we need to be civil to them.
I thank Gen. Ramon J. Farolan most sincerely for introducing to his readers Defense Undersecretary Benito Taguba Ramos, the executive director of the National Disaster Risk Reduction and Management Council (Inquirer, 7/9/12). Bless the undersecretary for his unenviable, painstaking job of being there whenever disaster strikes.
—HONORATA VICENCIO,
honoratavicencio@yahoo.com.ph