Fast facts
2010
the year the Philippines overtook India as the world leader in BPO and as the call center capital of the world
$11 billion
revenue from the country’s IT-BPO industry in 2011
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$5.3 billion
revenue from call centers in 2010
P383,863
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estimated annual average salary of call center employees in 2010
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638,000
IT-BPO workforce in 2011, a 22-percent increase from some 523,000 in 2010
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416,000
estimated number of employees in calls centers in 2011, a 19-percent increase from 2010
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