We respectfully refer to Tarra Quismundo?s article titled, ?Glitches still bug NAIA 3.? (Philippine Daily Inquirer, 8/22/08)

We welcome the assessment regarding the ?glitches? (as she called them) in the Ninoy Aquino International Airport Terminal 3 (NAIA 3). Manila International Airport Authority General Manager Alfonso G. Cusi has taken steps to address this concern by calling all agencies operating in NAIA 3 to regular meetings that aim to improve service and address specific concerns of the airport agencies and the private airlines operating in the new facility.

As with all new facilities, NAIA 3 has its share of ?birth pangs? in its effort to provide flawless service. Nevertheless, we at NAIA 3 are trying our best to improve our service. We will continue to work on the so-called ?glitches? and to honor our commitment to serve our passengers and other airport stakeholders 24/7. For this reason, we have launched a more aggressive service excellence campaign dubbed ?NAIA, We go the extra smile? at the NAIA complex. This has gained the active support of all airport agencies, international airlines and service providers.

We assure the Philippine Daily Inquirer and its readers that we will deliver the services we promised at the NAIA 3 for the benefit of our passengers and the traveling public.

TIRSO G. SERRANO, assistant general manager for Airport Development and Corporate Affairs, Manila International Airport Authority