Saturday, June 23, 2018
  • share this

Reconnection fee authorized by law

/ 12:52 AM February 18, 2013

This is in reference to Rolando Arcenilla’s letter titled “Unreasonable water service reconnection fee” (Inquirer, 2/9/13).

We would like to inform Arcenilla and the public that the reconnection fee being charged by Maynilad is based on the 2008 IRR (implementing rules and regulations) of the Metropolitan Waterworks and Sewerage System (MWSS). This directive covers the two concessionaires of MWSS.

The reconnection fee was intentionally made significant to deter late payments and encourage customers to pay their water bills within the 60-day grace period mandated by the MWSS.


We firmly believe that 60 days is more than enough time for our customers to settle their water bills. Nonetheless, in cases where our low-income customers have established their inability to pay their bills in full and on time, we allow promissory notes and staggered bill payments.

So while we fully understand and make every effort to accommodate the financial limitations of our marginalized customers, we have to comply with the directives issued by the government. We also have to be fair to our other customers who religiously pay their water bills on time.

head, Corporate Communications
Maynilad, MWSS Compound
Katipunan Road, Balara, QC

Don't miss out on the latest news and information.
View comments

Subscribe to INQUIRER PLUS to get access to The Philippine Daily Inquirer & other 70+ titles, share up to 5 gadgets, listen to the news, download as early as 4am & share articles on social media. Call 896 6000.

TAGS: laws, letters to the editor, MWSS, opinion, Reconnection fee
For feedback, complaints, or inquiries, contact us.

I now pronounce you wife and wife

June 24, 2018 05:32 AM


Petro Gazz, BanKo shore up semis chances

June 24, 2018 05:27 AM


Swedes mark ‘Swedishness’ on National Day fete

June 24, 2018 05:27 AM


Celebrating 24 years of happy memories on the 24th

June 24, 2018 05:25 AM

© Copyright 1997-2018 | All Rights Reserved

We use cookies to ensure you get the best experience on our website. By continuing, you are agreeing to our use of cookies. To find out more, please click this link.