I just want to share a sad story regarding a parcel (CW446700455US) which I sent in December 2012. I am a Filipino currently working in North Carolina, USA, and I sent a flat-rate parcel to my nephew in Cebu City.
The parcel left the United States on Dec. 14, 2012, and was received by PhilPost International Sorting Facilities on Dec. 18, 2012. That was when my problem—tracking the parcel—started. I e-mailed all PhilPost available addresses only to get no clear response as to where the parcel was.
I was finally able to get word from my nephew, who had been following up the item in Cebu, that as of Jan. 4, 2013, the parcel was already on its way to Cebu City. With three weeks having passed and not receiving any notice about the parcel, he just decided to go to the nearest PhilPost office in Cebu City last Jan. 27 to personally inquire about its whereabouts, only to find out that it was already there.
But his happiness at finally being able to get the parcel was dampened when he opened the box and found out that it had been pilfered. Some items on the bill of lading were even crossed out to make it appear that they were not among the parcel’s contents.
Is this the kind of service that PhilPost delivers? Is this all we kababayan abroad deserve from a government-owned corporation-—to become helpless victims of crooks and undercover thieves at PhilPost? I wish my horrible experience will not just be another statistic added to the long list of PhilPost victims.
I really hope that I will be the last victim and that true public service, honesty and pride in one’s work will become a reality in PhilPost. I hate to say this but I am beginning to lose hope in the Philippines that I once consider my “Lupang Hinirang.”
—EUGENIO NALIAN, MD, MPH,
Cary, NC, USA, firstname.lastname@example.org