Fast facts


10:10 PM June 30th, 2012

June 30th, 2012 10:10 PM


the year the Philippines overtook India as the world leader in BPO and as the call center capital of the world

$11 billion

revenue from the country’s IT-BPO industry in 2011

$5.3 billion

revenue from call centers in 2010


estimated annual average salary of call center employees in 2010


IT-BPO workforce in 2011, a 22-percent increase from some 523,000 in 2010


estimated number of employees in calls centers in 2011, a 19-percent increase from 2010

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