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Fast facts

/ 10:10 PM June 30, 2012

2010

the year the Philippines overtook India as the world leader in BPO and as the call center capital of the world

$11 billion

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revenue from the country’s IT-BPO industry in 2011

$5.3 billion

revenue from call centers in 2010

P383,863

estimated annual average salary of call center employees in 2010

638,000

IT-BPO workforce in 2011, a 22-percent increase from some 523,000 in 2010

416,000

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estimated number of employees in calls centers in 2011, a 19-percent increase from 2010

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TAGS: BPO, business process outsourcing, Industry
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