Quantcast

PVAO explains delay in release of pension


This is in reference to Robert A. Garcia’s letter titled “There’s ‘something fishy’ at PVAO, coffers empty?” (Inquirer, 9/5/11) Garcia sent the letter in behalf of his grandmother Josefina Armada Aranas who, as a surviving spouse of a veteran, is a PVAO (Philippine Veterans Affairs Office) pensioner, whose regular monthly pension check used to be mailed to a rural bank in Zambales where she maintains a savings account.

It may be recalled that effective 2010, PVAO totally shifted its pension delivery method from mail to Direct Remittance Pension Servicing System (DRPSS). Under DRPSS, pensions are directly remitted to PVAO servicing banks and AFP financial institutions. At the end of the year, 98 percent of our pensioners had complied with the requirements for DRPSS enrolment and began enjoying a full range of banking services from the online automated systems of their chosen servicing banks. In order to fully stop the printing and mailing of pension checks, PVAO notified the remaining 2 percent whose pensions continued to be remitted through rural banks, and advised them to open a pension account in any of PVAO’s accredited pension servicing banks.

In the case of Aranas, PVAO sent her a letter in April 2010 directing her to do the same. For some reasons, Aranas failed to respond and communicate with PVAO in spite of several follow-up letters; thus, her pension was suspended on March 2011 after almost a year of no contact, and her name was included among those presumed dead and needing proof of life.

PVAO instituted stricter measures following the discovery of dead pensioners who continued to be sent pensions, to protect PVAO’s genuine veterans and beneficiaries and to prevent fraudulent claimants and identity thieves from “stealing” pensions and benefits. This explains the longer process it now takes PVAO to act on demands for the resumption of pensions, particularly to those on the watchlist of probably dead pensioners.

Last May 2011, Aranas submitted the requirements for the revalidation of her pensioner status and subsequent enrolment to the DRPSS. The good news is that after thorough processing, her identity and legitimacy has been established, and the resumption of her pension has been approved effective October 2011 and her pension arrearages will also be fully paid.

May we also clarify that police clearance is not among the basic requirements for the resumption of pension. What PVAO requires—on the need basis—is a recently issued barangay clearance to establish the identity and residency of pension claimants. PVAO does not require additional documents other than those listed in our Citizens Charter which is posted on our website— www.pvao.mil.ph—along with other significant information regarding veterans’ benefits.

We encourage the public to report to us any violation of this rule by giving us a call at (02)912-4526 or through e-mail (support@pvao.mil.ph). We also invite everyone to send us feedback through SMS by texting PVAO, (space), message and send to 2920.

—ERNESTO G. CAROLINA,

administrator,

Philippine Veterans Affairs Office


Follow Us


Follow us on Facebook Follow on Twitter Follow on Twitter


Other Stories:

No related posts found!

Recent Stories:

Complete stories on our Digital Edition newsstand for tablets, netbooks and mobile phones; 14-issue free trial. About to step out? Get breaking alerts on your mobile.phone. Text ON INQ BREAKING to 4467, for Globe, Smart and Sun subscribers in the Philippines.

Short URL: http://opinion.inquirer.net/?p=12065

Tags: grandmother Josefina Armada Aranas , PVAO (Philippine Veterans Affairs Office) pensioner , Robert A. Garcia’s letter , rural bank , Zambales



Copyright © 2014, .
To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.
Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:
c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City, Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94
Advertisement
Advertisement

News

  • Anti-gay demo in Ethiopia cancelled
  • Obama launches measures to support solar energy in US
  • Nebraska toddler gets stuck inside claw machine
  • Philippine eagle rescued by Army turned over to DENR
  • Gunmen attack Iraq military base, kill 10 soldiers
  • Sports

  • Vietnam says it will not host Asian Games
  • Nadal passes clay landmark with 300th victory
  • Wawrinka waltzes through with Monte Carlo walkover
  • Power Pinays smash India in Asian Women’s Club volleyball opener
  • PH youth boxers off to stumbling start in AIBA World tilt
  • Lifestyle

  • Ford Mustang turns 50 atop Empire State Building
  • Pro visual artists, lensmen to judge Pagcor’s photo contest
  • ‘Labahita a la bacalao’
  • This is not just a farm
  • Clams and garlic, softshell crab risotto–not your usual seafood fare for Holy Week
  • Entertainment

  • Cannes film festival launches race for 2014 Palme d’Or
  • Jones, Godard, Cronenberg in competition at Cannes
  • Will Arnett files for divorce from Amy Poehler
  • American rapper cuts own penis, jumps off building
  • Jay Z to bring Made in America music fest to LA
  • Business

  • Total says makes ‘very promising’ oil find off Ivory Coast
  • ‘Chinese Twitter’ firm Weibo to go public in US
  • World stocks subdued, Nikkei flat on profit taking
  • Asia stocks fail to match Wall Street gains
  • Fired Yahoo exec gets $58M for 15 months of work
  • Technology

  • Netizens seethe over Aquino’s ‘sacrifice’ message
  • Filipinos #PrayForSouthKorea
  • Taylor Swift tries video blogging, crashes into fan’s bridal shower
  • DOF: Tagaytay, QC best at handling funds
  • Smart phone apps and sites perfect for the Holy Week
  • Opinion

  • Editorial cartoon, April 17, 2014
  • A humbler Church
  • Deepest darkness
  • ‘Agnihotra’ for Earth’s health
  • It’s the Holy Week, time to think of others
  • Global Nation

  • Malaysia quarantines 64 villagers over MERS virus
  • DFA: 2 Filipinos survive Korean ferry disaster
  • PH asks airline passengers to check for MERS
  • Syria most dangerous country for journalists, PH 3rd—watchdog
  • Japan says visa-free entry still a plan
  • Marketplace